Contact information is defined as the addresses and phone numbers of the departments and units behind the University’s many web sites. On many levels—from customer service to site management to the positive perception of the University—accurate and easily accessible contact information is critical to the success of the University’s web presence.
All sites at the collegiate, department and unit, and publicly accessible levels must have a single page for contact information. All other pages in the site must provide a clearly identifiable link to this contact page.
The use of a single page for contact information allows for a number of advantages. First, by moving the contact information to its own page, a greater amount of space is available, allowing for the full spectrum of contact options. Second, by isolating the information to a single page, it becomes much easier to maintain the accuracy of the information.
Examples of names for the contact link include:
- Contact Us
- Contact External Relations
- Questions and Comments
Requirements:
The contact page must include the following information:
- A clickable email address or an HTML form for questions and comments relating to the site
- An email address or an HTML form for the site’s administrator
- Phone contact information (including area code and seven-digit number)
- Mailing address
Recommendations:
- An email address or an HTML form for the site's administrator
- On-campus directions to locate the unit’s main office
- Link to the building housing the unit’s main office from the Campus Map.
- If your site gets off campus visitors, provide directions to campus within the contact information or provide a link to the Traveling to Campus web page.
Exceptions:
As with any policy applied in a large institution, there are bound to be exceptions to the standards outlined here. If you think you may need an exception to some part of these standards, please contact the University Web Manager to discuss the issue.
